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ORDERS & RETURNS

Order Time Frames for Armored Republic Apply to E6:13 Body Armor LLC

Armored Republic manufactures all their body armor in-house from the ground up. All armor is manufactured to order and payments are processed at the time of checkout. As a result, spikes in demand for armor due to unforeseen events or shortages in raw materials can come up from time to time. Please note E6:13 Body Armor LLC, on behalf of Armored Republic, does their best to get all orders out on time or ahead of schedule. E6:13 Body Armor LLC, on behalf of Armored Republic, has nothing to gain and everything to lose from delaying your order. E6:13 Body Armor LLC, on behalf of Armored Republic, wants you to have your items as quickly as you do, and as such, we want to make sure it is noted that we have two time frames to gauge when an order will ship out. 

Production Time: this time frame covers the time it takes to fabricate your order. 

Processing Time: this is the time it takes to ship your order based on the volume of orders placed prior to yours. 

All orders will be subject to processing time based on the volume of orders we are shipping out at any given time. Our processing time typically does not exceed 10 business days, however, this is an estimation, and things like holidays, sales, and changing political climates can all cause fluctuation. 

In-stock orders still need to be pulled from our inventory and packed up for shipping, they are generally processed in 5-10 business days, while items that need to be fabricated are made within the estimated lead time on the order, lead times may be longer or shorter than anticipated. E6:13 Body Armor LLC, on behalf of Armored Republic, will conduct a face-to-face transaction with you.

All orders are shipped out in chronological order and under no circumstance would someone get the exact items placed in your order ahead of you, should they have placed their order after yours. All items in your order will be shipped together once the longest lead time in your order has been met. E6:13 Body Armor LLC, on behalf of Armored Republic, will conduct a face-to-face transaction with you.

E6:13 Body Armor LLC, on behalf of Armored Republic, will never trade quality for quantity. E6:13 Body Armor LLC, on behalf of Armored Republic, sells a life-saving device and under no uncertain terms will we sacrifice our quality to get products shipped out quickly. We promise to do our best to get your order to you as quickly as we are able, even if it means beating our lead time and shipping your order sooner! E6:13 Body Armor LLC, on behalf of Armored Republic, will conduct a face-to-face transaction with you. 

 

Your Order Status

If you would like to inquire about the status of your order do not hesitate to reach out to us: 

Phone: 860-883-8745, Mon-Fri 8:30AM - 4PM EST

Please include your order number or relevant email/shipping address used at the time of purchase. This information will help us expedite your request.

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Return & Exchange Policy

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Our return/exchange system seeks to maximize service to you while ensuring the products we receive retain the quality they had when first delivered.

Sales of promotional, seasonal, discontinued, and clearance items are all final and cannot be returned or exchanged.

Please make sure to contact us in advance if there are any questions to ensure the most timely resolution.

If you think there may be a cosmetic defect with any of the products you purchased from us, please contact us for an exchange of the product. E6:13 Body Armor LLC, on behalf of Armored Republic, will accept requests for store credit or exchanges on most products within 30 days of delivery. See below for additional information regarding items that are not able to be returned.

If you would like to submit a return request for your order, please read the return instructions.

Please note:

  1. Failure to follow the return instructions may result in a longer processing time for your return or denial of your credit/exchange.

  2. A photo of the returned items will be requested prior to coordinating a return/exchange. This is to ensure items returned are not in an unacceptable condition.

  3. All armor plates must have the original manufacturer stickers and labels on the plates. All carriers, pouches, and textiles must have the original tags. Otherwise these products will not be accepted for return claims.

  4. The cost of all shipping charges (from and to E6:13 Body Armor LLC), if you do not want to meet in person, will be deducted from the return credit amount and an additional 20% restocking fee applied for refund requests that are being returned to the original payment type.

  5. Products being returned must be in NEW and resalable condition. This means the products must be clean with no pet hair, dirt marks, or sweat marks. If products are returned with any of these contaminants, a 50% value deduction will be taken from the credit that is due.

  6. The following items cannot be returned:

    1. Medical Items:

      1. IFAK Refill

      2. Any tourniquets

    2. Level IV Ceramic Armor (C2, C2 Multi-Hit, & C3)

    3. Hydration Pouches (With Bladder)

    4. Gas Masks / Respirators / Filters

  7. Please do not send your items back on your own. We will coordinate a face-to-face return. 

After the product is returned to E6:13 Body Armor LLC, it will be inspected, and your request will be processed. You will receive your store credit within 2-5 business days upon your returned item(s) arrival at our facility.  Any items exchanged will be delivered at the same time as the return of the item being exchanged.

 

Return Instructions

If you would like to submit a return after completing a purchase via a face-to-face transaction, please fully read the Return Policy above, submit a claim within 30-days of receiving your items, and follow the following instructions. Please note face-to-face returns will incur a 10% processing fee and an additional 20% restocking fee taken from the original paid amount.

  1. Contact us using the contact form found on the Contact Us page on our website to have an agent review your request. 

  2. Provide your name, email, phone number, order number, ticket number, and the reason for your return. Specify reason for your return.

  3. A return agent will review your claim and send you a confirmation email stating it was received along with a digital copy of a return label and instructions or set up a date and time for dropping off of the return. If you choose to ship the item back, the cost of the return label will be deducted from the store credit amount. 

  4. Upon arrival and inspection of the product, within 2-5 business days, you will either be issued a store credit, or an exchange of product will be made available to be picked up by you.

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